Customer Data Platform
Get a complete view of your guest.
All in one place.
And ensure data accuracy across all systems.
Accurate guest details.
Across all systems.
Solve problems.
We solve hotel operator challenges with tools like removing duplicate guest profiles, improving loyalty programs, and maintaining data health for smoother operations and better guest experiences.
Problem
I struggle with scattered guest information across systems & hotels.
Example: Diet preference known not known in PMS
Problem
I need to eliminate duplicate guest profiles due to typos, human errors, multiple systems, and imports.
Example: Rick JONES, Rick Jones, Rik Jones
Problem
I want to prevent guests still receiving communication after opting out.
Example: Guest Still receives promotions from Spa after opt-out
Insights you didn’t know you needed
using Machine Learning
Discover More
Next best offer:
Identify the most relevant services to offer guests with machine learning and predictive analytics.
Cancellation Lead Time Report:
Have a clear understanding of when cancellations are likely to happen.
Churn Risk Report:
Spot and act on potential churn by understanding their behavior.
RFM+ Analysis Report:
Tailor loyalty programs with precision to enhance guest engagement and revenue.
Repeat Guests Report (CDP)
Explore the impact of repeat guests with the Repeat Guest Report, offering detailed insights.
Cluster transition report:
Track evolving guest clusters and profile changes with Automated Guest Segmentation data.
Features and Capabilities
“Without Ireckonu, CitizenM would not be where we are now, let alone where we will be in 5 to 10 years.”
Micheal Levie, Co-founder CitizenM