Automate Churn Management.
Spot and stop guest churn
before it happens.
Keep guests coming back. Again, and again, and again.
Engage at-risk guests before they churn.
Automate churn management.
Reduce marketing spend with automated churn management.
Advanced AI algorithms use historical data and predictive analytics to send the right message at the right time, stopping churn before it begins.
Problem
I want to truly understand the hotel’s main guest segments that bring most value to deliver personalized content.
Example: Segmentation is too broad to uncover clusters of high value guest.
Problem
I don’t know which guests are likely to churn.
Example: Decrease in guest frequency without a change in services or operations.
Problem
I struggle to identify guests at risk of churning and understand their changing behaviors over time.
Example: Average churn risk across all hotels
Problem
I spend too much time navigating between the CRM and external communication tools when creating marketing campaigns.
Example: Exporting reservation data from the PMS to CRM system .
Other AI-powered features.
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Next Best Offer
Identify the most relevant services to offer guests with machine learning and predictive analytics.
Rik van Leeuwen, Head of Data
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Match & Merge +
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Eva Deveer, Account Manager
Golden Profile 360
Consolidate all guest data from integrated systems and offers an accurate view of guest preferences and behaviors.
Hanna Schiller, VP Sales