Customer stories

Trusted by the world’s most-loved brands


Guest Insights Unlocked: A Case Study in Data-Driven Personalization with Mandarin Oriental Hotel Group

“The Ireckonu team includes some of the most capable people our team has ever worked with.”

Modernising the Guest Experience: How EVT Streamlined Hotel Bookings with Ireckonu

“Ireckonu’s solution has brought our vision of a seamless guest experience to life, simplifying bookings and enhancing guest loyalty.”

Customer stories

Trusted by the world’s most-loved brands

Innovating for the Future: A Case Study in Tech-proofing with REVERB

“Ireckonu is one of the main factors that help us to deliver on our brand promise of being a technology-forward hotel. By having Ireckonu, we are prepared for the future. We have an environment where we can explore and which allows us to try features and be integrated with technology.”

Core Middleware & CDP +

Transforming Guest Experiences: How EVT Streamlined Hotel Bookings with Ireckonu

“Ireckonu’s solution has brought our vision of a unified brand experience to life, simplifying bookings and enhancing guest loyalty.”

David Tuza, General Manager & Distribution at EVT

Problem

EVT, the leading hospitality and entertainment company in Australia & New Zealand, sought to modernize its hotel booking engine to enable secure payments and contactless check-in, providing a seamless guest experience.

Solution

Ireckonu's CORE Middleware created a unified back end for multiple brand.com touchpoints and front ends, ensuring consistent bookings and loyalty experiences while simplifying website management.

Results

80% uplift in prepaid reservations through brand.com
60% reduction in cancellation rates.
Reduced PCI compliance burden

Products & add-ons

CORE Middleware
Iknowu CDP+
Core Middleware & CDP +

Guest Insights Unlocked: A Case Study in Data-driven Personalization with Mandarin Oriental Hotel Group

“Everything comes back to Ireckonu. Playing a middleware and CDP role allows us to have a lot of synergies and maximize that relationship. It sits at the core of what we’re trying to do from a customer strategy standpoint.”

Adrian Lam, Senior Manager, Digital Customer Strategy at MOHG

Problem

Mandarin Oriental Hotel Group, a leading luxury accommodations provider, sought to streamline its data to personalize the guest experience.

Solution

Ireckonu's CORE Middleware and CDP centralized customer data enabling guests to access a comprehensive profile.

Results

A single, unified guest profile
Data-driven, decision-making for accurate guest targeting

Products & add-ons

CORE Middleware
CDP