
Customer stories
Trusted by the world’s most-loved brands


Guest Insights Unlocked: A Case Study in Data-Driven Personalization with Mandarin Oriental Hotel Group
“The Ireckonu team includes some of the most capable people our team has ever worked with.”


Modernising the Guest Experience: How EVT Streamlined Hotel Bookings with Ireckonu
“Ireckonu’s solution has brought our vision of a seamless guest experience to life, simplifying bookings and enhancing guest loyalty.”

Core Middleware & CDP +
Transforming Guest Experiences: How EVT Streamlined Hotel Bookings with Ireckonu
“Ireckonu’s solution has brought our vision of a unified brand experience to life, simplifying bookings and enhancing guest loyalty.”
David Tuza, General Manager & Distribution at EVT
Problem
EVT, the leading hospitality and entertainment company in Australia & New Zealand, sought to modernize its hotel booking engine to enable secure payments and contactless check-in, providing a seamless guest experience.
Solution
Ireckonu's CORE Middleware created a unified back end for multiple brand.com touchpoints and front ends, ensuring consistent bookings and loyalty experiences while simplifying website management.
Results
80% uplift in prepaid reservations through brand.com
60% reduction in cancellation rates.
Reduced PCI compliance burden
60% reduction in cancellation rates.
Reduced PCI compliance burden
Products & add-ons
CORE Middleware
Iknowu CDP+
Iknowu CDP+

Core Middleware & CDP +
Guest Insights Unlocked: A Case Study in Data-driven Personalization with Mandarin Oriental Hotel Group
“Everything comes back to Ireckonu. Playing a middleware and CDP role allows us to have a lot of synergies and maximize that relationship. It sits at the core of what we’re trying to do from a customer strategy standpoint.”
Adrian Lam, Senior Manager, Digital Customer Strategy at MOHG
Problem
Mandarin Oriental Hotel Group, a leading luxury accommodations provider, sought to streamline its data to personalize the guest experience.
Solution
Ireckonu's CORE Middleware and CDP centralized customer data enabling guests to access a comprehensive profile.
Results
A single, unified guest profile
Data-driven, decision-making for accurate guest targeting
Data-driven, decision-making for accurate guest targeting
Products & add-ons
CORE Middleware
CDP
CDP