Customer stories

Trusted by the world’s most-loved brands


Guest Insights Unlocked with Mandarin Oriental Hotel Group

“The Ireckonu team includes some of the most capable people our team has ever worked with.”

Modernising the Guest Experience: How EVT Streamlined Hotel Bookings with Ireckonu

“Ireckonu’s solution has brought our vision of a seamless guest experience to life, simplifying bookings and enhancing guest loyalty.”

Tech-Proofing with REVERB

“Ireckonu is one of the main factors that help us to deliver on our brand promise of being a technology-forward hotel.”

Redefining Affordable Luxury with citizenM

“With trusted partners like Ireckonu, we’re not only meeting today’s needs but shaping the future of hospitality.” 
Core Middleware & CDP +

Transforming Guest Experiences: How EVT Streamlined Hotel Bookings with Ireckonu

“Ireckonu’s solution has brought our vision of a unified brand experience to life, simplifying bookings and enhancing guest loyalty.”

David Tuza, General Manager & Distribution at EVT

Problem

EVT, the leading hospitality and entertainment company in Australia & New Zealand, sought to modernize its hotel booking engine to enable secure payments and contactless check-in, providing a seamless guest experience.

Solution

Ireckonu's CORE Middleware created a unified back end for multiple brand.com touchpoints and front ends, ensuring consistent bookings and loyalty experiences while simplifying website management.

Results

80% uplift in prepaid reservations through brand.com
60% reduction in cancellation rates.
Reduced PCI compliance burden

Products & add-ons

CORE Middleware
Iknowu CDP+
Core Middleware & CDP +

Guest Insights Unlocked: A Case Study in Data-driven Personalization with Mandarin Oriental Hotel Group

“Everything comes back to Ireckonu. Playing a middleware and CDP role allows us to have a lot of synergies and maximize that relationship. It sits at the core of what we’re trying to do from a customer strategy standpoint.”

Adrian Lam, Senior Manager, Digital Customer Strategy at MOHG

Problem

Mandarin Oriental Hotel Group, a leading luxury accommodations provider, sought to streamline its data to personalize the guest experience.

Solution

Ireckonu's CORE Middleware and CDP centralized customer data enabling guests to access a comprehensive profile.

Results

A single, unified guest profile
Data-driven, decision-making for accurate guest targeting

Products & add-ons

CORE Middleware
CDP