Customer experience overview
Every area covered
Hotel stays are made memorable by consistent, relevant and surprisingly meaningful experiences across every touchpoint. And memorable stays keep guests coming back. That’s why each one of our products plays a crucial role in delivering a personalized guest experience.
It starts with the Core, a middleware platform that makes managing your systems easy. IKnowU is a Customer Data Platform that synchronizes your guests’ preferences in real time. IGreetU introduces a virtual front desk to save time and effort for you and your guests. IInformU provides advanced, actionable insight that helps you determine your next move. IAssistU gives your team the tools to create meaningful experiences on the ground and in the moment. And IRewardU generates lifetime value and loyalty for your guests.
A fully connected modular ecosystem
Looking after your guests
To keep your guests happy, you need to efficiently and seamlessly manage your hotel. The Core brings all your systems together, acting as one secure touchpoint between on-premises and above-property systems.
Complete view of your systems
Real-time issue management
Automatically generated insights
Cloud-based framework that scales with your organization
Profiling your guests
When you truly know and understand your guests needs and motivations, you can deliver personalized, relevant experiences that delight them. IKnowU gives you and your staff that understanding and capability, so guests will keep coming back again and again.
One true view of your guests
Lifetime value for each guests
Seamless single sign on
Create unique target audiences in real time
Capture greater share of wallet
Empowering your guests
Put your guests in control. With a virtual service that’s completely contactless, they can check in and out on their terms, select room upgrade, making it quick, secure, and easy.
Virtual check in prior to arrival
Streamlined and secure
Quick and easy check out
Manage room upgrades and requests
Seamlessly works with hardware solutions and payment providers
Understanding your guests
What makes a guest want to book the same hotel in the future? Delivering an experience that understands what they need and how they behave. IInformU gives you real-time reporting on real-time data, so you can make more informed decisions about your future strategy.
Real time data generation
Detailed overview of historical and future reservations
Personalized report generation
Synchronize with your preferred reporting output
Going the extra miles for your guests
To truly unlock value, every one of your colleagues should be able to act on your guests needs and wants in the moment. IAssistU helps your team on the ground and behind the scenes to deliver a personalized experience for guests, based on their preferences and behaviors.
Personalized approach to guest satisfaction
Everything in the palm of your hands
Be informed 100% of the time
Create memorable moment for your guest
Appreciating your guests
Make it simple for your guests to have an even more rewarding stay with you. IRewardU is set up to take the complexity out of loyalty, so they get rewarded with personalized offers that are relevant to them.
Dynamic view of guest value
Straightforward appreciation process
Flexible matrix that works alongside in hour and third party reward systems